Your subscription rate is locked in for the life of your membership, provided your account remains active and in good standing.
Important: If you cancel your membership and choose to resubscribe at a later date, you will be required to sign up at the current rate in effect at that time. The original locked-in rate cannot be reinstated after cancellation.
You can browse the full tutorial library without creating an account. Visit the content library here: https://avaloncakesschool.com/tutorials/
Our content is designed for intermediate to advanced cake artists, with structured pathways available for beginners to develop foundational skills progressively. There are no age restrictions. Content is not specifically designed for children, though teenagers with an interest in cake decorating will find it accessible.
To review available tutorials before purchasing, visit the content library: https://avaloncakesschool.com/tutorials/
You can cancel your membership at any time from your Account Page.
Please note: Founding Vault Members and Legacy Members are locked in at their original subscription rate for as long as their account remains active. Canceling your membership will forfeit that rate. If you choose to resubscribe after canceling, you will be charged at the current rate in effect at that time.
If you experience any issues canceling, please contact support.
All individually purchased tutorials — including those bought with download points — are accessible here: https://avaloncakesschool.com/purchased-content
Ensure you are logged in to the account used at the time of purchase. If your content is not appearing, you may be signed into a different account. Try any other email addresses you may have used to register.
If the issue persists, please contact support.
Check your spam and junk folders, as activation emails are sometimes filtered automatically.
If the email is not found, please contact support and we will resend it.
This is most commonly caused by having multiple accounts. This can occur when an account is created using Facebook login on one occasion and an email address on another, resulting in two separate accounts — only one of which has an active membership attached.
Steps to resolve:
If you are unable to locate your membership after trying all known email addresses, please contact support for assistance.
This issue is most commonly caused by being signed into a different account than the one with an active membership. Multiple accounts can be created unintentionally — for example, when signing in with Facebook on one occasion and an email address on another.
Steps to resolve:
If the issue is not resolved, please contact support.
If you are experiencing login issues, please try the following steps:
If you are still unable to access your account after completing these steps, please contact support.
To change your payment method for your membership subscription, please follow the instructions:
Note: If you used PayPal and are trying to change to a regular credit card, you will need to cancel your subscription and create a new membership using a credit card.
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Our full Terms of Service and Privacy Policy are available at the links below:
For questions regarding our policies, please contact support.
Download points are credited to your account automatically on your membership renewal date each month. No action is required.
To check your current balance, visit your Download Points Bank.
If you believe your points were not credited correctly, please contact support.
Yes. Tutorials purchased using download points are yours to keep permanently, regardless of your membership status.
You can access all previously purchased tutorials at any time here: https://avaloncakesschool.com/purchased-content
Download points are a monthly benefit available to Legacy Members — members who joined prior to the Vault membership launch. Points are credited to your account on your renewal date each month and can be used to purchase tutorials from the shop. Purchased tutorials are yours to keep permanently.
Monthly point allocation:
To view your current balance, visit your Download Points Bank.
Note: Download points are not included in the current Vault membership. This benefit applies exclusively to members on the legacy plan.
Download points can be applied at checkout when purchasing tutorials through the shop.
To use your points:
The option will only appear if all of the following conditions are met:
To check your current balance, visit your Download Points Bank.
